How to Request a Refund on Taobao

 This article will show you how to request “return & refund” at tabao if you not satisfied with the product.

 Prior shipping the products back to seller, you need to get approval from seller, sending product back without contact seller will normally get refused

Then click “退款／退货”button shown on screenshot, on next page, you need to filled in “reason of refund” “refund amount” and “upload a photo of the product”

Seller has two days to approve your request, refund address will show on this page if seller approved your request, otherwise, you can modified the request and submit again.

Please Provide AIOExpress seller’s return address once you have done the above steps, we will pack & ship your products back to seller and inform you the tracking number through email.

Please note shipping fee is at your own cost.